Introduction

Loma Bag ("we," "our," or "us") operates as a professional custom bag manufacturing company serving global markets from our facility in Vietnam. We respect your privacy and are committed to protecting your personal data in accordance with applicable data protection laws and regulations, including GDPR for European customers and other international privacy standards.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information

• Contact details: Full name, email address, phone number, shipping address, billing address
• Business information: Company name, business registration details, tax ID (if applicable)
• Payment information: Billing address, payment method details (processed securely through third-party payment providers)

1.2 Order and Design Information

• Product specifications: Bag type, quantity, size, material preferences, color choices
• Design files: Logo files, artwork, mockup preferences, brand guidelines
• Customization requests: Printing methods, special requirements, delivery preferences, packaging instructions

1.3 Technical and Usage Information

• Device information: IP address, browser type and version, operating system, device identifiers
• Usage data: Pages visited, time spent on site, navigation patterns, feature usage
• Cookies and tracking: Session data, preferences, analytics data (see our Cookie Policy)

2. How We Use Your Information

We use your information for the following legitimate business purposes:

• Order Processing & Fulfillment: To manufacture, customize, package, and deliver your custom bags according to your specifications
• Communication: To send order confirmations, production updates, shipping notifications, and respond to your inquiries
• Service Improvement: To analyze usage patterns, gather feedback, and improve our website, products, and services
• Marketing Communications: To send promotional materials, special offers, newsletters, and product updates (only with your explicit consent)
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and government requests
• Fraud Prevention & Security: To detect, prevent, and address fraudulent activities, security issues, and protect our business and customers
• Customer Support: To provide technical support, resolve disputes, and ensure customer satisfaction

3. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission and secure storage
• Access Controls: Restricted access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Protected servers and secure payment processing through certified providers
• Employee Training: Regular privacy and security training for all staff members

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist with shipping, payment processing, and business operations (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• With Your Consent: When you explicitly authorize us to share your information

5. Your Privacy Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Object: Object to processing of your personal data for certain purposes
• Complaint: Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided below.

6. International Data Transfers

As a global manufacturer based in Vietnam, we may transfer your personal information across borders to fulfill your orders. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Compliance with applicable data protection regulations
• Secure data transmission protocols

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order and transaction data is typically retained for 7 years for accounting and legal purposes.

8. Children's Privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: